Cindale® Store Policies

“Friends of Cindale®
First, you get a "Friends of Cindale®" punch-card in your name.  Your card will get a punch for every $10 you spend.  Once you reach 20 punches ($200), you get $20 of store credit for your next visit.  The cards can be combined so long as they are made out to the same person.  To avoid any confusion, the card will be punched for only whole $10 increments.  If you spend $11- $19.99, you only get one $10 punch.  

Wholesale
To qualify for wholesale purchasing, you must have a valid resale license/certificate from your state.  North Carolina law requires us to maintain a copy of your resale license/certificate, so please bring a copy with you.  Once we have our copy, you will receive a card in your name, with all of the discount price-points for wholesale purchasing.  You will need to present your card each time you visit, at checkout.

Military Discounts
Present a valid military ID (active, dependant, retired) at checkout and you will receive a 10% discount off of your purchase of any amount.  This cannot be combined with any other discount program or a punch on a “Friends of Cindale®” card.

Returns
We will gladly accept returns for exchange only, within 30 days of original purchase.  No cash refunds.  Returned items and packaging must be in “like new” condition.  Cut strands cannot be returned.  We reserve the right to deny a return on any item damaged due to misuse by the individual.